{"id":153957,"date":"2021-11-25T14:38:37","date_gmt":"2021-11-25T14:38:37","guid":{"rendered":"https:\/\/new.karierawjm.pl\/nowoczesne-technologie-hr-w-biedronce\/"},"modified":"2023-12-05T12:32:24","modified_gmt":"2023-12-05T12:32:24","slug":"nowoczesne-technologie-hr-w-biedronce","status":"publish","type":"post","link":"https:\/\/pracawbiedronce.pl\/en\/blog\/2021\/11\/25\/nowoczesne-technologie-hr-w-biedronce\/","title":{"rendered":"Modern HR technologies at Biedronka"},"content":{"rendered":"<h2 class=\"wp-block-heading\" style=\"font-size:14px\">As the largest private employer in Poland, we face the challenge of internal communication with our employees. The department responsible for this area has its hands full, including answering questions from people employed at Biedronka. That is why we have implemented a new tool - a chatbot - that efficiently deals with the doubts of our employees. Our tool, which has already held over 120 thousand conversations this year, has just received the main prize in the Si\u0142a Przyci\u0105gania competition, organized by&nbsp;<a href=\"https:\/\/www.linkedin.com\/company\/bonnier-business-polska-sp-z-o-o---puls-biznesu\/\">Business Pulse.<\/a><\/h2>\n\n\n<style>p.is-style-uppercase{text-transform:uppercase}p.is-style-preheading{color:var(--wp--preset--color--secondary);text-transform:uppercase}p.is-style-subheading{margin-bottom:1.5rem;font-weight:600;color:var(--wp--preset--color--primary);letter-spacing:0.075rem;text-transform:uppercase;font-size:1rem;line-height:1.5}p.is-style-leadparagraph{font-weight:700;font-size:1rem;line-height:1.5}@media(min-width: 768px){p.is-style-leadparagraph{font-size:1.125rem;line-height:1.5}}<\/style>\n<p>We launched the system in February this year on the employee portal, available to everyone on their private device. Instead of waiting in line at the hotline or describing the query in an email, employees can now use a solution available 24\/7. <\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><style>.wp-block-image.has-mobile-image img:not(.mobile-image){display:none}.wp-block-image.has-mobile-image img.mobile-image{display:block}.wp-block-image.has-mobile-image>a:nth-of-type(1){display:none}@media(min-width: 576px){.wp-block-image.has-mobile-image img:not(.mobile-image){display:block}.wp-block-image.has-mobile-image>a:nth-of-type(1){display:block}.wp-block-image.has-mobile-image img.mobile-image{display:none}.wp-block-image.has-mobile-image>a:nth-of-type(2){display:none}}<\/style>\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/pracawbiedronce.pl\/wp-content\/uploads\/2023\/12\/74d8cea4-0098-543f-bb93-20fbc2fef0ad_w_830.jpg\" alt=\"portrait of a young man with glasses - a manager \" class=\"wp-image-13577421\" width=\"301\" height=\"397\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><style>.wp-block-quote{border-color:var(--wp--preset--color--secondary)}.wp-block-quote cite{color:var(--wp--preset--color--dark)}.wp-block-quote.is-style-default{font-size:1.125rem;line-height:1.5}.wp-block-quote.is-style-large p{margin-bottom:0.625rem}.wp-block-quote.is-style-large cite{color:var(--wp--preset--color--secondary)}<\/style>\n<blockquote class=\"wp-block-quote has-text-align-center is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>HR employees who serviced the hotline and email boxes dedicated to social programs spent a lot of time answering repetitive questions about basic information. On average, we received over 10,000 calls on the hotline during the year.<\/em><\/p>\n<cite>Marcin Rybicki, Digital Communications Manager <\/cite><\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<blockquote class=\"wp-block-quote has-text-align-center is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>We are one of the first Polish companies to implement such a project. The initial &quot;knowledge&quot; of the chatbot was limited only to answering questions related to the social package. We did not know then that in a few weeks we would face a pandemic that would verify the effectiveness of the new communication channel.<\/em><\/p>\n<cite>Oskar Smerdzy\u0144ski, Senior Digital Communication Specialist <\/cite><\/blockquote>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/pracawbiedronce.pl\/wp-content\/uploads\/2023\/12\/483834fe-0a8d-5fe4-8aa0-d0046a06b81b_w_830-683x1024.jpg\" alt=\"young man in shirt - specialist \" class=\"wp-image-13577420\" width=\"285\" height=\"427\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>Already in March, it turned out that the main advantages of the new tool could be used by the HR department in a crisis situation. Data from a mass number of calls allowed for the current detection of trends in inquiries and immediate response. At the same time, it was possible to redirect employees to continuously updated information related to COVID-19, and especially the constantly changing restrictions in the trade industry. Effective internal communication at that time would not have been possible without automatic and mass communication in this channel. <\/p>\n\n\n\n<p>Since the implementation, we have been continuously expanding our system. It not only answers questions about social programs, but also about HR and payroll. Through it, the employee can also implement individual HR processes. The chatbot also allows for a number of internal initiatives that build employee engagement.<\/p>\n\n\n\n<p>From the beginning of 2021 to mid-November, 111,000 conversations were held, during which 1.42 million messages were sent. Over 4.2 thousand applications for certificates were submitted and over 20 thousand data from company systems were checked. This scale shows that the introduction of this innovative tool was an effective solution. We are all the more pleased that it was appreciated by external experts in the category Modern technologies in HR.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/pracawbiedronce.pl\/wp-content\/uploads\/2023\/12\/dyplom-Jeronimo-768x1024.jpg\" alt=\"diploma Power of Attraction 2021\" class=\"wp-image-13577423\" width=\"486\" height=\"648\"\/><\/figure>","protected":false},"excerpt":{"rendered":"<p>Our chatbot tool this year, which has already conducted over 120,000 conversations this year, has just received the main prize in the Si\u0142a Przyci\u0105gania competition organized by Puls Biznesu.<\/p>","protected":false},"author":18,"featured_media":153437,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[39],"tags":[],"class_list":["post-153957","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aktualnosci"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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